Shipping & Returns Policy

Shipping

Seoulli will on occasion offer shipping promotions with customers receiving free shipping if customers spend over a certain amount. These promotions can change without notice.

Shipping costs are calculated at check-out.

Seoulli is not responsible for any shipments affected by customs, force majeure events, transfers from one carrier to another in your country or air and ground transportation strikes or delays, nor any other extra fees, customs or charges related to your shipment.

Returns

Customers have the right to return an order within 14 days from receiving the order. This right only applies in the case that the product and its original packaging can be returned in the same condition as when received. Return labels are not provided and customers have to return the order at their own expense. Seoulli holds the right to additional charges if the return does not meet this criteria. If customers use their right to send back an order they should contact contact@seoullicoffee.com in order to get an address to send the goods to.

If an item is defective or damaged in any way on arrival, Seoulli should be contacted within 14 days for information about compensation. Seoulli holds the right to refuse any returns made after this timeframe.